FAQ

HOW DO I CONTACT CUSTOMER SERVICE?

We are always happy to help you! Our customer support team is available to assist you M-F 8am EST - 5pm EST via email support@bodycompleterx.com

HOW DO I ACCESS THE FREE DIGITAL DOWNLOAD NUTRITION GUIDE? 

The BCRX Nutrition Guide is now available on our website. You may now download and print this guide directly from our website using the link "Nutrition Guide".

 

HOW DO I TRACK MY PACKAGE?

Orders are shipped within 24 hours of purchase. Once shipped you will receive an email or text message with a link to your USPS tracking number. Although most orders are delivered within 7-10* business days, please allow 24-48 hours to see tracking updates. 

I DO NOT HAVE A PAYPAL ACCOUNT. HOW CAN I COMPLETE MY PURCHASE?

When checking out via Paypal you are not required to have a PayPal account. Please select the "credit card" option during this checkout method to be directed to the option to pay with your credit card without setting up or logging into a PayPal account.

MY PACKAGE IS SHOWING DELIVERED BUT I DO NOT HAVE IT. WHAT SHOULD I DO?

The first step would be contacting your local post office with your tracking number. Please advise them that your package tracking shows delivered but they did not deliver it to you. They will need to do a search for it. If they lost your package there is a process to file a claim with USPS that can take 15 days from the shipping date of your package before they will allow a claim. Check with the local post office first then please keep us posted.
 

I RECEIVED MY PACKAGE AND IT IS DAMAGED OR MISSING AN ITEM. WHAT DO I DO?

We are sorry to hear your order arrived incorrectly. One of our customer service representatives can assist you with replacing this item. Please email us support@ bodycompleterx.com for assistance. We apologize for the inconvenience and thank you for your patience as we correct.

 

HOW DO I BECOME A DISTRIBUTOR?

Thank you for your interest in joining our team! We are currently in the process of setting up our wholesale/distributor program which will be announced in May. Please make sure to join our free mailing list on our website www.bodycompleterx.com for assistance. 

 
CAN I USE THIS PRODUCT WHILE PREGNANT OR BREASTFEEDING? 
Our plant based protein is certified safe for use for those who are pregnant or breastfeeding. We do recommend before taking any other product to first consult your OB to get approval for use. You can view product labels and content information under each product page.
 
WHAT IS YOUR REFUND POLICY?
In the event you need to return any product we are happy to help! We offer a full refund on any unopened or worn items minus shipping. Please contact our customer support team support@bodycompleterx.com for assistance with this.

WHAT PRODUCT SHOULD I GET?
Our most popular selling item is our 3 Part BODY Complete Kit which is curated to aide in boosting metabolism and energy, reducing cravings sugar cravings, and naturally suppressing appetite. For those looking to lose 20 lbs or less we recommend starting out with a 1 month supply of our kit. If you are looking to lose more than 20 lbs we suggest the 2 month supply option.  You can also purchase this kit bundled with our vegan friendly protein which many customers use 1x per day as a meal replacement option while using our kit.

DO I NEED TO EXERCISE? 

We do encourage our customers to take advantage of the energy boost they have while using the kit BCRX to help foster lifestyle habits such as exercise however it is not a requirement to lose weight with our program. We do include a BMR calculator in our guide to help calculate calories suggested for you based on your height, weight, and activity level to best maximize your use of our products.


I REFERRED A FRIEND USING YOUR REFERRAL PROGRAM. WHEN WILL I RECEIVE CREDIT?

Thank you for referring your friends to a product you know and trust. Referral payments are made 30 days after purchase. This payment will automatically be credited to your paypal account at that time. Please make sure to use your referral portal to manage all referrals and view payout information. 

CAN MEN USE THIS PRODUCT?

BCRX is for anyone interested in improving their overall health through proper nutrition and safe supplements.

Please email us support@bodycompleterx.com for any further assistance.