FAQ

We are always happy to help you! Our customer support team is available to assist you M-F 8am EST - 5pm EST via email support@bodycompleterx.com

Thank you for purchasing our Body Complete Kit! If your goal is maximizing weight loss while using your kit we recommend following our Nutrition Guide which includes a complete food recommendations list, sample meal plan, weight loss tracker and more! If you purchased the Body Complete Kit, please check your email for your Free Nutrition Guide Digital Download which should have been sent to your inbox a few minutes after you checked out.

If you did not purchase a Body Complete Kit, the Nutrition Guide Digital Download is available for purchase via our website https://bodycompleterx.com/products/nutrition-guide-digital-download Hope this helps and best wishes on your best health journey with BCRX! 

We recently enhanced our formula by adding even more organic ingredients to offer more benefits.  Now, all of our protein flavors contain beet roots and sweet potatoes which makes the protein have a pink tint. 

Once shipped, orders within the U.S. normally takes 7-10* business days for receipt after being shipped. (*Priority Shipping is 3-5 Days; Ground Shipping is 6-10 Days; Free Shipping is 11-14 Days.) International orders (outside the U.S.) normally take 7-10** business days after being shipped. (**International Orders will go through customs and receive a Secondary Tracking number when they are transferred to the local country's mail carrier for final delivery.) Once shipped you will receive an email/text with your tracking information. 

Unless on backorder, all orders ship within 2-3 Business Days of purchase M-F and you will receive an email or text with tracking information once shipped.

Thank you for purchasing our Body Complete Kit!  If your goal is maximizing weight loss while using your kit we recommend following our Nutrition Guide which includes a complete food recommendations list, sample meal plan, weight loss tracker and more!  If you purchased the Body Complete Kit, please check your email for your Free Nutrition Guide Digital Download which should have been sent to your inbox a few minutes after you checked out. 

If you did not purchase a Body Complete Kit, the Nutrition Guide Digital Download is available for purchase via our website https://bodycompleterx.com/products/nutrition-guide-digital-download Hope this helps and best wishes on your best health journey with BCRX!  

Orders are shipped M-F excluding holidays. Once shipped you will receive an email or text message with a link to your tracking number. 

We apologize that there was an issue with the delivery of your package. First, we recommend checking with your neighbors and your delivery person.  If you still cannot locate your package, you will need to file a case with the delivery company. These cases may take up to two weeks to process. 

Once you have filed that case and allowed two weeks for processing time, if they still cannot locate your package, then you will need to provide that case number to our customer service team at support@bodycompleterx.com.  Once we have verified that your package was not delivered, then we can take a look at resending your package to a different address than the one you previously had on file. We will only resend a package ONE TIME. 

Please note that if you have ordered your products using Paypal or After Pay, then Paypal or After Pay will be the one to manage the claim process. 

We are sorry to hear your order arrived incorrectly. Please email our customer service team at support@bodycompleterx.com and one of our customer service representatives will be reach out to you within 24-48 hours to rush a replacement shipment.  We apologize for the inconvenience and thank you for your patience as we correct.

When checking out via Paypal you are not required to have a PayPal account. Please select the "credit card" option during this checkout method to be directed to the option to pay with your credit card without setting up or logging into a PayPal account.  We also offer AfterPay at the time of checkout that allows you to break your purchase into payments that are paid over four payments.  

In the event you need to return any product we are happy to help! While we do offer a full refund on any unopened or unworn items, we do charge a $15 shipping fee and a $5 restocking fee, which will be deducted from your total refund.  Please contact our customer support team support@bodycompleterx.com for assistance with this. If you are concerned regarding how our products may interact with your medical conditions or medications, please make sure to view the product labels on our website and review them with your primary care physician prior to opening the products. There are no refunds for opened products.

Of course! Each product in the BCRX Kit is formulated to provide its own benefit. Items can be purchased individually via our website www.bodycompleterx.com under the "SHOP" tab.

Thank you for your interest in joining our team! We are currently in the process of setting up our wholesale/distributor program which will be announced in May. Please make sure to join our free mailing list on our website www.bodycompleterx.com for assistance.

Our plant based protein is certified safe for use for those who are pregnant or breastfeeding. We do recommend before taking any other product to first consult your OB to get approval for use. You can view product labels and content information under each product page.

Thank you for referring your friends to a product you know and trust. Referral payments are made 30 days after purchase. This payment will automatically be credited to your paypal account at that time. Please make sure to use your referral portal to manage all referrals and view payout information. 

Our most popular selling item is our 3 Part BODY Complete Kit which is curated to aide in boosting metabolism and energy, reducing cravings sugar cravings, and naturally suppressing appetite. For those looking to lose 20 lbs or less we recommend starting out with a 1 month supply of our kit. If you are looking to lose more than 20 lbs we suggest the 2 month supply option.  You can also purchase this kit bundled with our vegan friendly protein which many customers use 1x per day as a meal replacement option while using our kit.

We do encourage our customers to take advantage of the energy boost they have while using the kit BCRX to help foster lifestyle habits such as exercise however it is not a requirement to lose weight with our program. We recommend adding 60 minutes of cardio per week to your workout regimen to maximize your results on the kit. Always consult with your physician prior to starting any diet, supplement, or exercise program.

BCRX is for anyone interested in improving their overall health through proper nutrition and safe supplements.

Please email us at support@bodycompleterx.com for any further assistance.