FAQ

 

HOW DO I ACCESS MY DIGITAL DOWNLOAD? 

The BODY Guide is now available on our website. You may now download and print this guide directly from our website.

 

HOW DO I TRACK MY PACKAGE?

Orders are shipped within 24 hours of purchase. Once shipped you will receive an email or text message with a link to your USPS tracking number. Although most orders are delivered within 7-10* business days, please allow 24-48 hours to see tracking updates. *Please note during restock due to a very large influx of orders shipments can take 7-10 days for receipt. 

I DO NOT HAVE A PAYPAL ACCOUNT. HOW CAN I COMPLETE MY PURCHASE?

When checking out via Paypal you are not required to have a PayPal account. Please select the "credit card" option during this checkout method to be directed to the option to pay with your credit card without setting up or logging into a PayPal account.

 

MY PACKAGE IS SHOWING DELIVERED BUT I DO NOT HAVE IT. WHAT SHOULD I DO?

The first step would be contacting your local post office with your tracking number. Please advise them that your package tracking shows delivered but they did not deliver it to you. They will need to do a search for it. If they lost your package there is a process to file a claim with USPS that can take 15 days from the shipping date of your package before they will allow a claim. Check with the local post office first then please keep us posted.
 

I RECEIVED MY PACKAGE AND IT IS DAMAGED OR MISSING AN ITEM. WHAT DO I DO?

We are sorry to hear your order arrived incorrectly. One of our customer service representatives will be reaching out to you within 24 hours to rush a replacement shipment. We apologize for the inconvenience and thank you for your patience as we correct.
 

HOW DO I BECOME A DISTRIBUTOR?

Thank you for your interest in joining our team! We are currently in the process of setting up our wholesale/distributor program which will be announced in May. Please make sure to join our free mailing list on our website www.bodycompleterx.com for assistance. 

 

CAN I USE THIS PRODUCT WHILE BREASTFEEDING? 

We do recommend consulting with a doctor before use if breastfeeding. We have listed our product labels on our product page on the website for viewing before purchase.

 

IS THIS PRODUCT FOR SOMEONE WHO HAD SURGERY? 

The BODY Complete Kit is for ANYONE interested in changing their eating habits and fostering a new improved healthy eating lifestyle. 

 

CAN MEN USE THIS PRODUCT?

The BODY Complete is for ANYONE interested in changing their eating habits and fostering a new improved healthy eating lifestyle.